Contact Us
PakStudent support for students, parents and schools · we usually reply within 2–3 working days
How to reach us
📧 Email: support@pakstudent.com — write from your registered email and include your name, class, board and school so we can find your account.
🌐 Website: www.pakstudent.com
📍 Where we are: Pakistan — PakStudent is an online-only platform serving all BISE boards. There is no office to visit; everything happens online.
🕐 Support hours: Monday–Saturday, 9:00–18:00 (Pakistan time). Messages received on Sunday are answered on Monday.
What to contact us about
| Topic | What to do |
|---|---|
| Forgot password | First use Forgot Password on the website — the admin team generates a new password for your registered email. Email us only if that does not work. |
| School approval | Admin approval of your school name is mandatory — a student can only start learning after their school name is approved. If yours is pending for more than 3 working days, email the school name, city and board. |
| Rewards | Questions about the Rs 5,000 / Rs 1,000 / Rs 10,000 rewards — always email from your registered email and mention which reward. |
| Report content | Tell us the page URL and exactly what is wrong. You can also use the Report button on the Toppers wall. Every report reaches the admin moderation queue. |
| Privacy requests | Correct wrong information, hide a topper listing, or ask about data deletion — see the Privacy Policy first, then email us. |
| Schools & partnerships | Schools that want a verification tick, a sub-admin account, or to list their correct monthly fee. |
| Mistakes in notes or answers | Found a wrong answer? Email the subject, chapter and question — we fix reported mistakes quickly. |
Frequently asked questions
Is PakStudent really free?
Yes. Registration, AI solving, tests, notes and the daily IQ challenge are completely free for every student. The site is supported by advertisements and by people who believe in free education.
The AI says "not sure" about my chapter — why?
The AI stores a chapter only after reading more than 100 words of the real chapter text. Paste the complete chapter from your textbook (not just a summary) into Box 1 and press the button again.
Where do I upload the exercise?
On the chapter page there are two boxes: Box 1 for the chapter text and Box 2 for the exercise questions. Upload the chapter first; Box 2 unlocks after the AI stores the chapter.
My data disappeared — what happened?
Your account and progress are stored in your own browser. If browser data was cleared, or you changed device or browser, the data does not follow. Admins keep weekly backups — email us and we will try to help. Always keep your own backup (dashboard export).
How do rewards reach me?
After admin verification of genuine study activity, rewards are arranged with the parent/guardian on the registered mobile numbers. We never ask students for bank account details.
Can girls register?
Absolutely. Girls may upload their father's photo instead of their own at registration. The father's CNIC photo and a guardian's mobile number are still required.
How does my school get a blue or gold tick?
Ticks are given after verification: documents plus a small verification process for blue, and an on-ground/strong verification for gold. School representatives should email us with school details.
I am a Pakistani student living abroad — can I join?
Yes. PakStudent welcomes overseas Pakistanis. You can register, upload chapters and give all papers online.